1. Introduction

Welcome to Racing Chocs, operated by Chocolate Engineering Ltd. These Terms and Conditions govern your use of our services and any purchases made through us, whether online, in-person, or by other means. By placing an order or using our services, you agree to be bound by these terms. If you do not agree, please do not proceed with your order. These Terms and Conditions, constitute the complete agreement between you and Chocolate Engineering Ltd.

2. Colours, Specifications & Descriptions of Products

Whilst we have made every effort to display the colours, specifications, dimensions and descriptions of items as accurately as possible, the colours you will see will depend upon the settings of your display. Chocolate Engineering Ltd cannot guarantee that any device’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the specifications without prior notice. Any such changes will not materially diminish the overall quality or functionality of the product.

3. Handcrafted Product & Design Variability

All Racing Chocs products are individually handcrafted. As such, there may be minor variations in finish and design between items, even within the same order. These variations are not considered defects but are inherent characteristics of artisan production. We take pride in the quality and craftsmanship of our products. If you receive a product with a manufacturing defect, please notify us with photo evidence within 48 hours of receipt. We will assess and determine whether to offer a replacement or refund.

4. Pantone Matching Disclaimer

While we strive to match colour references (e.g. Pantone codes) as closely as possible, variations may occur due to food colouring limitations. Exact Pantone matching cannot be guaranteed.

5. Allergens & Ingredients

All of our products are produced in a kitchen that handles milk, soya, and gluten. While we do not use egg, peanuts, or tree nuts as ingredients in our products, we cannot guarantee that our suppliers’ ingredients have not been processed in facilities that handle these allergens. Cross-contamination, though unlikely, cannot be completely ruled out. We take reasonable steps to reduce cross-contamination where feasible. Customers with severe allergies are advised to contact us prior to ordering for further information.

6. Ingredients and Supplier Substitutions

We reserve the right to alter ingredients or suppliers without prior notice due to availability or quality improvements. These changes will be reflected in the ingredients and allergen information where applicable. It is the customer’s responsibility to check the latest product specifications or contact us before ordering if concerned about specific ingredients.

7. Alcohol & Additives (E Numbers)

Some of our products may contain alcohol and/or colourings and preservatives, including E numbers. These will be stated on the ingredients list where applicable. Customers concerned about such ingredients are encouraged to contact us before purchase.

8. Prices

The price that we charge for our products will be the price stated at the time of order. Prices are inclusive of any applicable VAT. You will be required to pay for any delivery charges specified during the order process.

9. Ordering & Payment

9.1 When completing an order, you are responsible for the accuracy and completeness of the information you provide. Chocolate Engineering Ltd is not responsible for undeliverable orders due to incorrect or incomplete address details provided by you.

9.2 We must receive payment of the full price of the products that you order before your order can be accepted. For corporate customers with orders over £500 net of VAT, we may, at our discretion, allow payment after invoicing, subject to satisfactory credit references.

9.3 Please allow sufficient production time when placing custom or large quantity orders. Production timelines will be communicated at point of order. Delays caused by third-party suppliers or external events may affect delivery estimates. We will notify you of such delays, but this does not automatically entitle you to cancellation or refund unless agreed in writing.

10. The Contract

Once payment has been received, we will confirm your order by sending an email to the email address you have provided. Our acceptance of your order brings into existence a legally binding contract between us. You cannot then withdraw or cancel your order except as stated under clause 11.

11. Cancellation and Modification of Orders

11.1 The right of withdrawal of 14 days does not apply to perishable food items such as boxed chocolates and chocolate bars in accordance with the Consumer Contracts Regulations 2013.

11.2 Cancellation of orders may be accepted up until the product is produced. After this point, we cannot guarantee changes or cancellations.

11.3 We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the products you have ordered;

(b) we do not deliver to your area;

(c) one or more of the products you ordered was listed at an incorrect price due to a typographical error.

(d) Our ability to produce products has been affected by unforeseen operational issues

11.4 In the event of cancellation, we will notify you by email or telephone and re-credit any sums paid to us.

12. Cancelling and Returning Goods if You Change Your Mind (Consumer Rights)

12.1 If you wish to cancel your order, you must inform us in writing before the product has been produced. Cancellation is effective from the date you send us your communication.

12.2 If your product is received & deemed faulty, goods must be returned to us within 14 days of notifying us.

12.3 Goods must be returned in their original condition. You may lose your cancellation rights if the goods are unsealed, damaged, or used.

12.4 We will process refunds within 14 days of receiving returned goods.

12.5 Refunds will be made to the original payment method and include standard delivery charges but not any premium delivery upgrades.

12.6 Items must be returned within 14 days. Include your order number, description of the issue, and the item when returning. Return items to: Chocolate Engineering Ltd, Unit 1 Top Station Road, Brackley, Northants, NN13 7UG, UK.

12.7 Returns will be assessed, and if approved, reasonable postage costs may be refunded.

12.8 Products damaged due to improper storage (e.g., heat exposure) after delivery are not eligible for return. 

13. Delivery & Collection

13.1 For products delivered by post or courier, we will deliver to the address you provide at the time of ordering. Please ensure that this information is complete and accurate. Any forwarding or redelivery charges due to incorrect details will be your responsibility.

13.2 For products arranged for collection, we will hold your order for one week from the agreed collection time. Failure to collect within this time may result in disposal of the item without refund.

13.3 We shall not be liable for any delay or failure to deliver caused by circumstances beyond our reasonable control such as extreme weather conditions or third party courier related issues.

13.4 Ownership of the product transfers to you upon collection or successful delivery.

13.5 We do not accept liability if your delivery is stolen or damaged after being left at your delivery location.

13.6 You must inspect perishable products within 48 hours of delivery and notify us of any defects. Claims made outside this period will not be accepted.

13.7 We package our products sufficiently to survive transit to most temperate regions. We are not liable for damage to perishable items caused by extreme temperature fluctuations during delivery, especially where third-party couriers are used. If you receive products that have been affected by extreme temperature fluctuations, please contact us. We recommend storing chocolate between 16–20°C. Damage caused by storage or transit outside this range, especially via third-party couriers, is not our responsibility.

13.8 Deliveries to hotels, race tracks, or other non-residential addresses are made at your own risk. We are not responsible for any delivery delays or refusal to accept the delivery at these venues.

13.9 For international orders, customs clearance delays or additional charges are the responsibility of the customer. If customs clearance is not granted to your chosen delivery location, we are not liable and no refund will be provided.

14. Liability

14.1 If products are incorrect or damaged, our liability is limited to replacing the product or refunding you the amount paid. This exclusion does not apply to defects caused by misuse, neglect, or accidental damage by you.

14.2 We are not liable for indirect or consequential losses (e.g., lost profits or goodwill).

14.3 We exclude liability for damage resulting from use of our website, including data loss or viruses.

14.4 You are responsible for complying with applicable laws when importing or exporting our products.

14.5 Nothing in these terms limits your statutory rights or our liability for death or personal injury caused by our negligence.

15. Force Majeure & Supplier Delays

We are not liable for failure or delay in performance caused by events beyond our control, including natural disasters, strikes, supply chain disruptions, pandemics, or government restrictions. Refunds are not guaranteed under such events.

16. Resale

You may not resell our products without our express written permission.

17. Intellectual Property

All content, including images, designs, text, and recipes, is the intellectual property of Chocolate Engineering Ltd. You may not reproduce or use this content for commercial purposes without our written permission. All such content is protected by intellectual property law.

18. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes will be handled by UK courts.

19. Invalidity

If any provision of these terms is found invalid, the remainder will continue in full effect.

20. Third Parties

These terms do not grant rights to anyone other than the parties to this agreement, as per the Contracts (Rights of Third Parties) Act 1999.

21. User Feedback & Other Submissions

Any comments or suggestions you submit become our property. You assign to us all rights in such content and waive any claim to compensation. You must not submit unlawful or offensive content.

22. Links to Third Party Websites

We may link to third-party websites. We are not responsible for their content or availability.

23. Disclaimer

We provide our services and content on an ‘as is’ and ‘as available’ basis, without warranties of any kind, express or implied.. You agree to use them at your own risk. You agree not to hold us liable for any loss or damage resulting from your use of our services, except where caused by our negligence.

24. Entire Agreement

These terms, along with pricing, delivery, and privacy details, make up the full agreement between you and Chocolate Engineering Ltd. No verbal representation shall override these terms.

 

By signing this document you agree and fully understand the terms and conditions detailed above.

 

Signed…………………………………………………………

Full Name……………………………………………………

Company……………………………………………………..

Date…………………………………………………………….